Shipping Policy
We aim to process and deliver orders as efficiently as possible.
1. Order Processing
Orders are normally processed within 1–2 business days after successful order placement and payment confirmation, where applicable.
Business days generally exclude weekends and applicable public holidays.
2. Delivery Time
After your order has been processed, estimated delivery time is:
3–5 business days
The total estimated time from order processing through delivery is therefore generally approximately 4–7 business days.
3. Shipping Charges
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing your order, contact us as soon as possible at:
Once an order has shipped, we may not be able to change the delivery address.
5. Tracking Information
When tracking information is available, it may be provided after your order has shipped.
Tracking updates are controlled by the applicable carrier and may not appear immediately.
6. Delivery Delays
Delivery estimates are not guaranteed.
Shipping may occasionally be delayed due to:
- Carrier delays
- Weather conditions
- Holidays
- High shipping volumes
- Incorrect or incomplete delivery information
- Other circumstances outside our reasonable control
If your order is significantly delayed, contact us at content@turfvex.shop.
7. Damaged or Incorrect Deliveries
If your order arrives damaged or you receive the wrong item, contact us promptly with your order number and details of the issue.
Photos may be requested where helpful for resolving the matter.
8. Contact
Turfvex
273 Canton St
Alpharetta, Georgia 30009
United States
Email: content@turfvex.shop
Phone: +1 262-476-2357